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FAQ

Answers for operators

Common questions about the marketplace, AI labels, and sandbox behaviour.

Frequently asked

What is KargoX AI?

A smart freight marketplace connecting shippers, carriers, drivers, and forwarders with AI-assisted matching and digital booking.

Is the AI live production ML?

Current matching/pricing analytics are AI Simulation / Heuristic — structured for future model integration.

Are payments live?

Payments use a sandbox/mock provider. Live card charges are not taken until a payment processor is configured.

Is GPS live?

Map tracking is simulated. No telematics or device GPS provider is connected.

How do I contact KargoX?

Email hello@kargox.co.uk or use the contact form. Your address is used only as Reply-To.

Who can register?

Customers, transport companies, and freight forwarders via public signup. Admins are provisioned separately.

Does it support empty capacity?

Yes — carriers can publish unused capacity and discover matching loads.